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RusCare's Home Care Package Services
The RusCare team understands that continuing to live at home can help an older person or a person with a disability maintain their independence and quality of life. We are committed to the provision of culturally and linguistically appropriate community aged care that supports consumers to exercise choice and maintain their dignity. We offer services, information, case management, and resources to make all this possible.


Our Home Care Packages and services are designed to increase consumer choice and meet their individual needs. Each consumer is assigned a dedicated care manager who works with them to meet their care goals. Our case managers can also support consumers to decide on the level of involvement they wish to have in managing their package.

RusCare works in partnership with other brokered service providers to support our consumers access culturally responsive and sensitive services. These partnerships allow us to seek services for you from industry professionals who speak your language and understand your cultural background. 

To find out more about our Home Care Packages program and how we can support you, please contact our friendly team!

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About Home Care Packages
What is a Home Care Package?


Home Care Packages provide individually planned and coordinated support services to help older people to remain living in their own home. They are funded by the Commonwealth Government and delivered by a range of aged care service providers, including RusCare Ltd.

There are four different levels of Home Care Packages:

  • Level 1: Supports people with basic care needs

  • Level 2: Supports people with low-level care needs

  • Level 3: Supports people with intermediate care needs

  • Level 4: Supports people with high-level care needs

The level of Home Care Package and your eligibility for additional funding supplements determines the funds that are made available to you for your care and services. The Commonwealth Government requires that these funds are held by an approved provider, who monitors your budget and provides you with monthly statements detailing the income, expenditure, and available balance. 


At any time, you are entitled to move providers and all unspent package funds will transfer with you to your new provider. Upon the closure of the package, however, all unspent government funds are returned to the Commonwealth Government.

Eligible Care and Services


The types of services provided under a Home Care Package depend on individual needs and preferences. Your case manager can support you to decide which services you would like to use and how often you would like to receive these services.


The range of care and services that may be provided through a Home Care Package include, but are not limited to:


Personal care services may include everyday tasks, such as bathing and getting dressed.


Domestic care services can support you with practical tasks, such as general housework, shopping, and meal preparation

Social support services help you maintain an active social life. Someone may visit you in your home, or outings in the community may be arranged.


Transport services can help to get you
to and from your appointments and around your community.


Services to make
your home safer and more secure,
including minor
repairs or installing emergency alarms.

Health services include therapies such as podiatry (foot care) or occupational therapy (help to recover, or maintain your physical ability) to help you to stay as active and healthy as you can be.


Goods and equipment services can help you maintain independence if you have a  functional limitation or if you just find it difficult to carry out day-to-day living activities

How to Access a Home Care Package


In order to access a Home Care Package, the person requiring support must be assessed by a member of the Aged Care Assessment Team (ACAT). The result of this assessment determines the level of support an individual is eligible to receive. It is free and conducted in your home by experienced professionals. 


To begin this process, you will need to contact My Aged Care on 1800 200 422 or visit their website ( 

Once you have been allocated a Home Care Package, you will receive a letter advising you that you are now able to receive services. It is then up to you to decide which approved service provider you would like to support you to access and plan your services.

To find out more about Home Care Packages and how we can support you, contact our friendly staff!
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