Care Recipients Charter of Rights and Responsibilities

1.  Care Recipients’ Rights – Residential Care

Each care recipient has the following rights:

 

  1. to full and effective use of his or her personal, civil, legal and consumer rights;
  2. to quality care appropriate to his or her needs;
  3. to full information about his or her own state of health and about available treatments;
  4. to be treated with dignity and respect, and to live without exploitation, abuse or neglect;
  5. to live without discrimination or victimisation, and without being obliged to feel grateful to those providing his or her care and accommodation;
  6. to personal privacy;
  7. to live in a safe, secure and homelike environment, and to move freely both within and outside the residential care service without undue restriction;
  8. to be treated and accepted as an individual, and to have his or her individual preferences taken into account and treated with respect;
  9. to continue his or her cultural and religious practices, and to keep the language of his or her choice, without discrimination;
  10. to select and maintain social and personal relationships with anyone else without fear, criticism or restriction;
  11. to freedom of speech;
  12. to maintain his or her personal independence;
  13. to accept personal responsibility for his or her own actions and choices, even though these may involve an element of risk, because the care recipient has the right to accept the risk and not to have the risk used as a ground for preventing or restricting his or her actions and choices;
  14. to maintain control over, and to continue making decisions about, the personal aspects of his or her daily life, financial affairs and possessions;
  15. to be involved in the activities, associations and friendships of his or her choice, both within and outside the residential care service;
  16. to have access to services and activities available generally in the community;
  17. to be consulted on, and to choose to have input into, decisions about the living arrangements of the residential care service;
  18. to have access to information about his or her rights, care, accommodation and any other information that relates to the care recipient personally;
  19. to complain and to take action to resolve disputes;
  20. to have access to advocates and other avenues of redress;
  21. to be free from reprisal, or a well‑founded fear of reprisal, in any form for taking action to enforce his or her rights.

 

2.  Care Recipients’ Responsibilities – Residential Care

Each care recipient has the following responsibilities:

 

  1. to respect the rights and needs of other people within the residential care service, and to respect the needs of the residential care service community as a whole;
  2. to respect the rights of staff to work in an environment free from harassment;
  3. to care for his or her own health and well‑being, as far as he or she is capable;
  4. to inform his or her medical practitioner, as far as he or she is able, about his or her relevant medical history and current state of health.

1.  Care Recipients’ Rights – Home Care

Each Consumer has the following rights:

 

General

  • to be treated and accepted as an individual, and to have his or her individual preferences respected;
  • to be treated with dignity, with his or her privacy respected;
  • to receive care that is respectful of him or her, and his or her family and home;
  • to receive care without being obliged to feel grateful to those providing the care;
  • to full and effective use of all human, legal and consumer rights, including the right to freedom of speech regarding his or her care;
  • to have access to advocates and other avenues of redress;
  • to be treated without exploitation, abuse, discrimination, harassment or neglect.

 

Consumer directed care—choice and flexibility

  • to be supported by the approved provider:
  • to set goals in relation to the outcomes he or she seeks from home care; and
  • to determine the level of ongoing involvement and control that he or she wishes to have in the provision of the home care; and
  • to make decisions relating to his or her own care; and
  • to maintain his or her independence as far as possible;
  • to choose the care and services that best meet his or her goals and assessed needs and preferences, within the limits of the resources available;
  • to have choice and flexibility in the way the care and services are provided at home;
  • to participate in making decisions that affect him or her;
  • to have his or her representative participate in decisions relating to his or her care if he or she requests it or if he or she does not have capacity.

 

Consumer directed care—care and services

  • to receive reliable, coordinated, safe, quality care and services which are appropriate to meeting his or her goals and assessed needs;
  • to be given before, or within 14 days after, he or she commences receiving home care, a written plan of the care and services that he or she expects to receive;
  • to receive care and services that take account of his or her other care arrangements and preferences;
  • to ongoing review of the care and services he or she receives (both periodic and in response to changes in his or her personal circumstances), and modification of the care and services as required.

 

(3A). Consumer directed care—individualised budget and monthly statement of available funds and expenditure

  • to receive an individualised budget for the care and services to be provided;
  • to have his or her individualised budget reviewed and, if necessary, revised if:
  • the care and services to be provided, or the costs of providing the care and services, change; or
  • he or she requests the approved provider to review and, if necessary, revise the individualised budget;
  • to receive a monthly statement of the funds available and the expenditure in respect of the care and services provided during the month.

 

Personal information

  • to privacy and confidentiality of his or her personal information;
  • to access his or her personal information.

 

Communication

  • to be helped to understand any information he or she is given;
  • to be given a copy of this Charter;
  • to be offered a written agreement that includes all agreed matters;

Comments and complaints

  • to be given information on how to make comments and complaints about the care and services he or she receives;
  • to complain about the care and services he or she receives, without fear of losing the care or being disadvantaged in any other way;
  • to have complaints investigated fairly and confidentially, and to have appropriate steps taken to resolve issues of concern. 

 

Fees

  • to have his or her fees determined in a way that is transparent, accessible and fair;
  • to receive invoices that are clear and in a format that is understandable;
  • to have his or her fees reviewed periodically and on request when there are changes to his or her financial circumstances;
  • not to be denied care and services because of his or her inability to pay a fee for reasons beyond his or her control.

 

Each care recipient has the following responsibilities:

 

General

  • to respect the rights of care workers to their human, legal and workplace rights including the right to work in a safe environment;
  • to treat care workers without exploitation, abuse, discrimination or harassment.

 

Care and services

  • to abide by the terms of the written home care agreement;
  • to acknowledge that his or her needs may change and to negotiate modifications of care and service if his or her care needs change;
  • to accept responsibility for his or her own actions and choices even though some actions and choices may involve an element of risk.

 

Communication

  • to give enough information to assist the approved provider to develop, deliver and review a care plan;
  • to tell the approved provider and their staff about any problems with the care and services.

 

Access

  • to allow safe and reasonable access for care workers at the times specified in his or her care plan or otherwise by agreement;
  • to provide reasonable notice if he or she does not require home care to be provided on a particular day.

 

Fees

  • Each care recipient has the responsibility to pay any fees as specified in the agreement or to negotiate an alternative arrangement with the provider if any changes occur in his or her financial circumstances.

 

  1. ПРАВА НАСЕЛЬНИКОВ В ДОМАХ ПРЕСТАРЕЛЫХ:

Каждый насельник, находящийся в доме престарелых, имеет право:

а) использовать в полном объеме личные, гражданские, официальные и потребительские права;

б) получать качественный уход в соответствии своих нужд;

в) получать полную информацию о состоянии своего здоровья и о возможностях лечения;

г) получать достойный и уважительный уход, а также жить без эксплуатации, насилия и пренебрежения;

д) проживать без дискриминации или издевательств, а также принимать уход за собой без навязываемой обязанности благодарить за уход и проживание;

е) иметь неприкосновенность личной жизни;

ё) проживать в безопасной, охраняемой и с домашним уютом обстановке, свободно передвигаться как внутри дома престарелых, так и за его пределами без каких-либо ограничений;

ж) получать отношение с учетом индивидуальной личности, а также с уважением к индивидуальным нуждам;

з) сохранять свои национально-культурные и религиозных традиции;

и) выбирать социальные и личных отношений с другими людьми без какого-либо страха, критики или ограничений;

й) свободно высказываться;

к) сохранять (поддерживать) личную независимость;

л) принимать личную ответственность за свои поступки или выбор, даже при условии риска, на который насельник имеет право, а также чтобы никто под предлогом возможного риска, мог запретить насельнику поступать по-своему усмотрению

м) поддерживать контроль и принимать решения о личной ежедневной жизни, о финансах и имуществе;

н) принимать участие в различных мероприятиях, дружеских встречах по-своему выбору как внутри дома престарелых, так и за его пределами;

о) иметь доступ к социальным службам и деятельности общества;

п) получать консультации и иметь доступ к информации, принимать решения об условиях проживания в доме престарелых;

р) иметь доступ к информации о свих правах, уходе, проживании и к любой другой информации, относящейся к личному уходу за насельником;

с) обжаловать и принимать действия для разрешения спорных вопросов;

т) иметь доступ к адвокатам и другим организациям по запросу;

у) чувствовать себя защищенным от наказания за свой выбор.

 

  1. Обязанности насельников в домах престарелых:

Каждый насельник имеет следующие обязанности:

 

а) уважать права и нужды других людей как в конкретном доме престарелых, так и права организации, предоставляющей уход за пожилыми в обществе в целом;

б) уважать права сотрудников на работу в обстановке свободной от любого насилия и оскорблений;

в) заботиться о своем здоровье и самочувствии до последнего момента;

г) информировать лечащего врача о своей медицинской истории и о своем состоянии здоровья на текущий момент.

Note: Below the term “residential care service” means the same as “aged care home”.

Reference: Charter of Residents’ Rights and Responsibilities available at: http://www.health.gov.au/internet/main/publishing.nsf/Content/ageing-publicat-resicharter.htm